Announcement of known issue regarding the relay capture function of data logger

In data logger products, midi LOGGER GL240 / GL840, and DATA PLATFORM GL7000, the issue was found in the following firmware version.
We apologize your inconvenience, and appreciate your understanding of this issue.

 

Applicable model
midi LOGGER GL240 that has firmware version 1.24
Serial number of the applicable product: C70230457 and later

midi LOGGER GL840 series that has firmware version 1.24
Serial number of the applicable product of GL840-M: C61115354 and later
Serial number of the applicable product of GL840-WV: C70221688 and later

DATA PLATFORM GL7000 that has firmware version 1.50
Serial number of the applicable product: D70111664 and later


Phenomenon
The Ring/relay recording setting in the DATA setting menu is set to the Relay, data is continuously saved to multiple files up to 2GB until capturing is stopped. In this version of firmware, it overwrites the capturing data to the existing file.
* This issue will not occur if the firmware version is other than the above.


Workaround
We are fixing the firmware currently, and the new version of firmware is scheduled to release in middle of May.
Until them, please do not use relay capturing function in this version of firmware.
When the relay capturing function needs to be used, please use other version of firmware.

If the Relay Capture function needs to be used, the available latest firmware that there is no this issue is the following.

midi LOGGER GL240: Firmware version 1.22
Note: It may not be able to save the setting in SD2. It can save in SD1.

midi LOGGER GL840: Firmware version 1.23
Note 1: It may not be able to save the setting in SD2. It can save in SD1.
Note 2: In LAN communication, when using a slow-throughput line, the reception buffer may become full and communications may stop.

DATA PLATFORM GL7000: Firmware version 1.49
Note 1: In LAN communication, when using a slow-throughput line, the reception buffer may become full and communications may stop.
Note 2: Depending on the setting of relay capturing function, disk error may occur by consuming memory every time file is created.

If the Relay Capture function is not used, the available latest firmware is the following.

midi LOGGER GL240: Firmware version 1.24

midi LOGGER GL840: Firmware version 1.24

DATA PLATFORM GL7000: Firmware version 1.50

 

 

If you need further information, please feel free to contact the local representative of Graphtec. We are sorry for your inconvenience.